Remote Troubleshooting Packages & Rates

At Earth & Water, we provide professional remote assistance to help you identify, assess, and resolve technical issues with your swimming pool systems — quickly, efficiently, and without the need for an on-site visit.

How It Works

Create an Account
Register on our online platform and create your troubleshooting profile.
Submit a Ticket
Describe your issue and upload supporting text, photos, or videos directly through your account. Each submission counts as one ticket.
Receive Expert Guidance
Our engineers analyze your case and provide detailed recommendations or corrective actions.
Ongoing Support
You can continue communicating through the ticketing system until your issue is resolved.

Packages & Pricing

First Troubleshooting – Free of Charge

Your first issue is resolved completely free, including up to:

5 uploads (your messages, photos, or videos)
5 responses from our technical team

Weekly Remote Troubleshooting Package – €70

Designed for cases that require extended monitoring or step-by-step resolution, this plan covers a 5-day working week and includes:

Unlimited communication within the week
Continuous evaluation and adjustment of applied treatments or corrective actions
Priority response time from our technical team

Yearly Remote Troubleshooting Package – €900

For long-term peace of mind and proactive maintenance, our annual plan ensures continuous support and priority access to our experts throughout the year. It includes:

Unlimited troubleshooting sessions
Regular operational guidance
Seasonal advice and preventive checks
Priority handling of all submitted tickets

Conditions & Coverage

The above packages apply to private pools or facilities with one pool up to 200 m³.
For hotels or facilities with multiple pools, please contact us directly for a tailor-made package suited to your installation’s size and technical complexity.
Support is provided during working days (Monday–Friday).